The effect of total quality management on comprehensive performance “A field study in Al-Wataniya Private University”

Abstract

The study aims to identify the system of total quality management asan independent variable and organization effectiveness as dependent variable at Al-Wataniya Private University which has been measured through the following indicators: (Student satisfaction, improving provided services quality, and enhancing competitive advantages) .The following results were reached:A significant relationship between the application of total quality management and Student satisfaction, where there is a strong and direct correlation between the two variables, a significant relationship between the application of total quality management and the improving the quality of the services provided, where there isa strong and direct correlation between the two variables, a significant relationship between the application of total quality management and enhancing competitive advantages, where there is a strong and direct correlation between the two variables, a significant relationship between the application of total quality management and comprehensive performance, where there is a strong and direct correlation between the two variables in the organizations under discussion.