The effect of total quality management on comprehensive performance “A field study in Al-Wataniya Private University”

Abstract

The study aims to identify the system of total quality management in Al-Wataniya Private University, and to study the relationship between the total management system as an independent variable and organization effectiveness as dependent variable at Al-Wataniya Private University, which has been measured through the following indicators: (Student satisfaction, improving provided services quality, and enhancing competitive advantages).

To achieve the objectives of this study, a questionnaire of 40 research questions was created to collect raw data from a sample consist of (150). After the collection of the data, they were analyzed and then the hypotheses were tested using the statistical package for social sciences SPSS 22.0 and the following results were reached:

1- The results show that there is a significant relationship between the application of total quality management and Student satisfaction, where there is a strong and direct correlation between the two variables in the organizations under discussion.

2- The results also show a significant relationship between the application of total quality management and improving the quality of the services provided, where there is a strong and direct correlation between the two variables in the organizations under discussion.

3- The results also show a significant relationship between the application of total quality management and enhancing competitive advantages, where there is a strong and direct correlation between the two variables in the organizations under discussion.

4- The results also show a significant relationship between the application of total quality management and comprehensive performance, where there is a strong and direct correlation between the two variables in the organizations under discussion.