أثر الذكاء العاطفي للقيادة الإدارية في أداء فريق العمل (دراسة ميدانية على البنوك والمصارف الخاصة العاملة في محافظة حماه)

سناء الشوا; انتظار كيلاني; ِشهد حربه

doi:10.5281/zenodo.20376824

Authors

Dr. Sanaa Alshowa Al-Wataniya Concrete (Qatar)
Entezar kilany Al Wataniya Private University
Shahed harba Al Wataniya Private University

DOI:

https://doi.org/10.5281/zenodo.20376824

Keywords:

Emotional Intelligence, Administrative Leadership, Team Performance

Abstract

This study aimed to determine the impact of emotional intelligence of administrative leadership in team performance in private banks in Hama Governorate. To achieve this, the researchers relied on the descriptive-analytical approach as the general research methodology. A questionnaire was designed, and distributed to a Purposive sample of administrative leaders, and team members in various departments in four private banks in Hama Governorate: (National Islamic Bank, Al-Baraka, Al-Sham, and Al-Shahba). The researchers used SPSS version 25 to conduct statistical descriptions and test the research hypotheses. The questionnaire was further strengthened by personal interviews.

The study found a statistically significant effect between the dimensions of emotional intelligence of administrative leadership (self-awareness, empathy, and social skills) and the performance of work teams in the Islamic banks operating in Hama Governorate, the subject of the study. The study also made a set of recommendations, most notably considering adopting the concept of emotional intelligence as a measure for teaching, training, and recruitment

Downloads

Download data is not yet available.

References

[1] A. Alshaya and A. B. Al-Mutairi, “Emotional intelligence and its relation to the leadership of the school leaders in the Almithnab Governorate from the perspective of teachers,” International Journal of Educational and Psychological Studies, vol. 5, no. 2, pp. 97–116, 2019.

[2] M. Al-Fawaeer and A. W. Alkhatib, “The effect of emotional intelligence of operational team leaders on the performance of team members,” Research in World Economy, vol. 11, no. 5, pp. 266–278, 2020.

[3] N. A. Alfrayan and G. S. Alaisa, “Administrative leaders’ awareness of emotional intelligence and its role in the effectiveness of leadership at King Saud University,” Journal of Economic, Administrative and Legal Sciences, vol. 5, no. 19, pp. 27–53, 2021.

[4] N. Ashrifa and A. Alkhalil, Teamwork Management. Syria: Syrian Virtual University Publications, 2021.

[5] F. S. Al-Rashidi, “The role of the work team in improving employees’ performance: A field study on employees of the Emirate of Madinah Region,” Journal of University Studies for Inclusive Research, vol. 1, no. 16, pp. 2611–2659, 2021.

[6] H. H. Awf and A. S. Jawhar, “Requirements for improving the performance of work teams in public education schools in Damietta,” Journal of the Faculty of Education, vol. 38, no. 86, pp. 321–347, 2023.

[7] N. Ashrifa and A. Agoun, “The impact of leadership on the job performance of employees: A field study at the Electricity, Gas and Distribution Company Sonelgaz Guelma,” M.S. thesis, University of 8 May 1945 Guelma, Faculty of Humanities and Social Sciences, Department of Sociology, Libya, 2023.

[8] B. Ahmed, “The impact of emotional intelligence on leadership effectiveness: A meta-analysis,” Pakistan Journal of Management & Social Science, vol. 1, no. 1, pp. 11–20, 2023.

[9] S. A. Alrumaihi, “The impact of emotional intelligence on employee job performance in public sector organizations in Qatar: The case of Qatar Olympic Committee,” International Journal of Research and Studies Publishing, vol. 5, no. 59, pp. 4–24, 2024.

[10] M. A. Ali, N. K. Othman, and S. A. Farag, “The impact of emotional intelligence on employee job performance: An applied study on the Libyan Authority for Scientific Research, Tripoli Branch,” African Journal of Advanced Studies in Humanities and Social Sciences (AJASHSS), vol. 4, no. 1, pp. 247–263, 2025.

[11] M. Boualam and Z. Mouraya, “The importance of emotional intelligence and its relationship to administrative leadership: A case study of the Bank of Agriculture and Rural Development, Khemis Miliana Branch No. 281,” M.S. thesis, Djillali Bounaama University of Khemis Miliana, Faculty of Economic, Commercial and Management Sciences, Department of Management Sciences, Algeria, 2020.

[12] V. Bannikov, K. Horchakov, and V. Baidyk, “The role of emotional intelligence in the formation of team efficiency,” Economics Finances Law Journal, vol. 2, no. 10, pp. 11–15, 2024.

[13] S. Cavaletti and F. S. Bizarrias, “Transformational leadership and emotional intelligence, and their connections in management and innovative projects management,” International Journal of Innovation, vol. 11, no. 2, pp. 1–30, 2023.

[14] A. Coleman and A. Ali, “Emotional intelligence: Its importance to HE professional services team members during challenging times,” British Educational Leadership, Management & Administration Society, vol. 39, no. 2, pp. 59–65, 2025.

[15] S. B. Gavhad, “The impact of emotional intelligence on leadership effectiveness,” International Journal of Creative Research Thoughts (IJCRT), vol. 11, no. 10, pp. 325–331, 2023.

[16] N. Istianingsih, A. Masnun, and W. Pratiwi, “Managerial performance models through decision making and emotional intelligence in public sector,” Administrație și Management Public, vol. 35, no. 10, pp. 153–166, 2020.

[17] B. Ibrahim and E. H. Ben Dekken, “The effect of emotional intelligence on employee performance: A case study of the provincial branches of the Bank of Algeria network, Ouargla branch and the Ghardaia and Skikda branches,” M.S. thesis, University of Ghardaia, Faculty of Economic, Commercial and Management Sciences, Department of Management Sciences, Algeria, 2022.

[18] S. Jowett, S. Wachsmuth, I. Boardley, and A. Balduck, “The role of emotional intelligence and quality relationships in athletes and coaches’ levels of satisfaction: A multi-study analysis,” Journal Homepage, vol. 10, no. 1, pp. 1–24, 2024.

[19] H. M. Kousayri, “The role of strategic flexibility in improving performance: A field study at Al-Wataniya Private University (WPU),” Journal of Al-Wataniya Private University, vol. 2, no. 1, pp. 12–39, 2024.

[20] S. Lukman, “The effect of emotional intelligence on team performance: Case study in government hospital,” Golden Ratio of Human Resource Management Journal, vol. 4, no. 1, pp. 79–84, 2024.

[21] K. M. Mady, “The relationship between managers’ emotional intelligence and organizational conflict management: An applied study in local government organization in Kafr El Sheikh Governorate,” M.S. thesis, Business Administration, Egypt, 2014.

[22] R. Mindeguia, A. Aritzeta, A. Garmendia, E. Moreno, U. Elorza, and G. Soroa, “Team emotional intelligence: Emotional processes as a link between managers and workers,” Frontiers in Psychology, vol. 12, no. 1, pp. 1–11, 2021.

[23] T. Mimoune, “The impact of emotional intelligence on job performance for employees at Algeria Post M’sila,” Journal of Business and Trade Economics, vol. 7, no. 2, pp. 52–71, 2022.

[24] M. M. Nour, “The reciprocal relationship between leaders and subordinates on job satisfaction and the moderating role of emotional intelligence,” Scientific Journal of Commercial and Environmental Studies, vol. 15, no. 4, pp. 1846–1901, 2024.

[25] R. M. Owais and B. A. O. Hawamdeh, “Emotional intelligence and its relation to administrative communication among principals of private schools in the northern governorates of Palestine,” Journal of the Faculty of Education, vol. 40, no. 9, pp. 252–275, 2024.

[26] S. Pandey, S. Dave, and A. Chandra, “Impact of leadership styles and emotional intelligence on employee’s performance,” International Journal of Advances in Management, Technology and Engineering Sciences, vol. 8, no. 3, pp. 1094–1108, 2018.

[27] T. Roga, “Effect of emotional intelligence on team performance: A case of Kirkos Sub City Administration Office,” M.S. thesis, ST. Mary’s University, Faculty of Business, USA, 2024.

[28] A. F. Schlechter and J. J. Strauss, “Leader emotional intelligence, transformational leadership, trust and team commitment: Testing a model within a team context,” SA Journal of Industrial Psychology, vol. 34, no. 1, pp. 42–53, 2022.

[29] A. H. Tawwaf and Y. Senan, “The impact of emotional intelligence on organizational commitment in private Yemeni universities,” Sana’a University Journal of Human Sciences, vol. 3, no. 5, pp. 384–408, 2024.

[30] W. C. Watanabe, M. Shafiq, J. Nawaz, I. Saleem, and S. Nazeer, “The impact of emotional intelligence on project success: Mediating role of team cohesiveness and moderating role of organizational culture,” International Journal of Engineering Business Management, vol. 16, no. 10, pp. 1–14, 2024.

[31] H. Yahiaoui and N. Boualleg, “Analyzing the impact of emotional intelligence on leadership practices using PLSM: A case study of OEB university faculties and institutions,” Journal of Humanities of the University of Oum El Bouaghi, vol. 8, no. 3, pp. 1047–1062, 2021.